As workplaces become more diverse and inclusive, managing a multi-generational workforce has become increasingly important. With four generations now on-site in the office, it’s important to recognize the unique opportunities and threats that each generation brings to the table.
Generational differences are often seen as a source of conflict in the workplace. But is it really true that different generations can’t work together effectively? While each generation does have its own values and working styles, they also share common goals and interests, such as a desire for meaningful work and a healthy work-life balance.
Opportunities and threats: On the one hand, a multi-generational workforce can provide a diverse range of perspectives and skills, leading to more creative and innovative solutions. However, it can also lead to misunderstandings and conflicts if each generation doesn’t understand the others’ working styles and communication preferences. For example, Gen Xers prefer email communication while Gen Zers generally prefer instant messaging platforms like Slack. Deeper than that, is the potential for conflict between individuals to broaden into a wider separation, based on perceived dismissal of each other using generalisations about each generation. These separations are unhelpful. Managers should work to understand and highlight common objectives and shared values, being careful not to create conditions that encourage separation. An example of a shared value across generations would be ambition – for oneself and for the team. Similarly, willingness to learn. However an example of a separating factor would be loyalty and trust. Studies have illustrated that younger workers are likely to be less loyal and trusting. This can create intergenerational divide if not addressed.
Key thing to remember: To effectively manage a multi-generational workforce, it’s important to recognize the unique strengths and weaknesses of each generation and find ways to bridge the gap between them. This can be done through education and training on different working styles, communication preferences, and values.
To discover how you can take your staff to their next level of ambition, productivity, and contribution to the organization, explore our perspectives section for more.
