As AI continues to infiltrate all aspects of our lives, it’s no surprise that the world of HR is no exception. From automated resume screening to chatbots answering employee questions, AI has the potential to revolutionize the way we approach HR.
As we embrace AI in HR, we must balance the opportunity it presents with the potential threats it poses. Employee screening using AI sends a very particular message and results in self-selection. How much automation can take place at the expense of intuition?
At Jacksonstone we have honed our candidate science over decades into an industry-leading methodology. But we are aware that within our process, there are peak moments – human factor moments where judgement calls are made based on evidence, data, projection and intuition.
AI and automation is often seen as a magic bullet for HR woes, but is it really the panacea we’ve been waiting for? While AI can help streamline HR processes and increase efficiency, it’s important to remember that it’s not a replacement for human intuition and empathy. After all, AI is only as good as the data it’s fed, and if that data is biased or flawed, the results will be too.
There are big leaps between data selection, analysis, hypothesis, insight, implication, and recommendation. Those leaps, in our view, are best made with the help of experienced minds applied at the right moments.
According to a report by Grand View Research, the global HR software market size was valued at USD 18.3 billion in 2020 and is expected to grow at a compound annual growth rate (CAGR) of 10.4% from 2021 to 2028. The report also states that the increasing adoption of AI in HR processes is a major factor driving the growth of the HR software market. There is no doubt automation and analysis offers huge promise. But the machine computation must meet the human thinking.
“The real problem is not whether machines think but whether men do.” – B.F. Skinner
Key thing to remember: Embracing AI in HR means finding the right balance between automation and human touch. Don’t forget the importance of empathy and intuition in the hiring and management process.
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